How to: Get your 3rd Generation Wi-Fi camera back online (GFWF3/NCIP3WF, GFIP320BWF)Updated 8 days ago
Your camera has gone offline and you're not sure why or what to do? No problem, this guide will help! This guide is for the 3rd Generation Wi-Fi cameras below (GFWF3/NCIP3WF, GFIP320BWF). If you are unsure of which camera you have please have a look here.
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If you are on the app and your camera is saying 'Offline' on the homepage and you cannot access it, it may have simply lost connection. If you have changed your router or it's lost connection, you will need to get it back online by following these steps -
1. Delete the camera from the app, you need to do this before you do anything else. The app will not allow you to connect the same camera twice. To remove the camera you need to be on the homepage of the app, press and hold where it says 'Offline' and you will see some options pop up at the bottom of the screen. Select 'Remove Device' and select 'Confirm' on the pop up that appears.
2. Go out to where the camera is and hold down the reset button, you should hear the camera emit a prompt that says 'Camera reset/reboot'. Once you have done this, set the camera back up using one of these methods:
AP Mode - (for when the camera is inaccessible, i.e. in a bird box or somewhere up high)
QR Mode - (for when you can access the camera and you have clear line of sight to the camera lens)
This should get you back up and running!
A few things you can check if this does not work -
- Is the camera responding to the reset button being pressed? For example, are you getting voice prompts from the camera, do the voice prompts change or are they the same?
- If you are not getting voice prompts, it may be that the reset button is stuck. Check the reset button is clicking nicely and try holding it down for longer (10-20 seconds).
- If this still does not work, it may mean the camera is not receiving power. Check the power supply has not been damaged and is still connected.
If none of this helps, you may need to get in contact with us you can do that here.